Drivers transactions report logs data on the following driver balance transactions:
manual top-ups and charges of driver balances performed by MyHub users (managers)
cancellation/transaction/order fees refunds to drivers
card, Apple pay, Mobile money top-ups affected by drivers from Driver app
all funds sent and received within Money transfer between drivers feature
all transactions of PAYOUT category (automated driver payouts/driver payouts with Stripe Connect/Driver payouts with HyperSplits)
The report is a great resource to check all manual adjustments on driver balances and Driver app card top-ups. Moreover, it allows to track balance top ups through partner agents within “Money transfer between drivers” feature.
Driver commission charges as per their subscription plan are not logged in Drivers transactions report.
Let’s go through Drivers transactions report notions:
A. Date/Time
Date and time of the transaction (for ex: 06/09/2022 13:22:06 +0300).
B. Merchant ID
unique identification number of the merchant
C. Merchant name
the name of the merchant
D. Company ID
unique identification number of the company
E. Company name
the name of the company
F. Payer Type
The type of the user who performed the transaction:
MyHub user - for manual top-ups and charges of driver balances;
Driver - for card top-ups from Driver app and money transfers between drivers.
System - for automated payout transactions
G. Payer ID
Unique identification number of the payer who performed the transaction (for ex: 09c1e667-e4a8-41b9-9ff3-fcdcd3ef433a).
H. Payer Name
The name of the party who performed the transaction (for ex: Jane Barcholo).
I. Payer phone number
The phone number of the payer who performed the transaction
J. Driver ID
Unique identification number of the driver whose balance was affected by the transaction.
K. Driver Name
The name of the driver whose balance was affected by the transaction.
L. Receiver phone number
The phone number of the party whose balance was affected by the transaction.
M. Payment Method
Cash - for manual top-ups and charges of driver balances performed by MyHub users, cancellation/transaction/order fees refunds to drivers;
Card - for card, Apple pay, Mobile money top-ups affected by drivers from Driver app, money transfers between drivers and automated payouts.
Wallet - for change for orders on cash payment method
N. Operation
Credit - for addition of balance
Debit - for balance deductions
O. Transaction Category
COMPANY_CHARGE - manual top-ups and charges of driver balances performed by MyHub users;
CREDIT_TRANSFER - money transfers between drivers;
TOP_UP - card, Apple pay, Mobile money top-ups affected by drivers from Driver app;
PAYOUT - all transactions of PAYOUT category (automated driver payouts/driver payouts with Stripe Connect/Driver payouts with HyperSplits);
ORDER_CHANGE - change for orders on cash payment method;
ORDER_CANCEL_FEE_REFUND - cancellation/transaction/order fees refunds to drivers.
P. Transaction Type
for COMPANY_CHARGE = Transaction type (Reason) entered by Company manager
Q. Payment ID
Payment represents the fact of the payment with all its transitions. It can represent any type of payment operation that is happening in the system (payment with cash, terminal, card or any other kind of cashless payment method). You can consider it as a fact of receiving money from the user. In scope of Payment, reference ID represents the recipient or the reason for the payment (company ID for company wallet top-up, wallet ID for wallet top-ups, order ID for order payments).
R. Transaction ID
Autogenerated internal identifier of each transaction
S. Reference ID
In scope of transaction, reference ID references to the reason of the transaction. For example, in case of wallet top-up it will refer to the Payment ID and in case of any order transaction it will refer to the order ID.
T. Order ID
Order ID to be checked for the following transaction categories:
ORDER_FEE, WALLET_TRANSACTION_FEE, CASH_TRANSACTION_FEE, TERMINAL_TRANSACTION_FEE, THIRD_PARTY_TRANSACTION_FEE, CREDIT_CARD_TRANSACTION_FEE, ORDER_CANCEL_FEE, ORDER_PAYMENT_WALLET, ORDER_PAYMENT_THIRD_PARTY, ORDER_PAYMENT_COUPON, ORDER_PAYMENT_CASH, ORDER_PAYMENT_CREDIT_CARD ORDER_PAYMENT_APPLE_PAY, ORDER_PAYMENT_CORPORATE_ACCOUNT, ORDER_CHANGE, ORDER_CHARGE, ORDER_CANCEL_FEE_CHARGE
U. Customer ID
Unique identification number of the customer associated with the order.
V. Refunded transaction ID
ID of the transaction that was refunded.
W. Amount
The exact amount of money that was topped up, charged, transferred, refunded.
X. Currency
ISO currency code. It is the code of the currency of My Hub.
Y. Comment
A comment left at the manual top-up and charge of driver balance performed by MyHub user (for ex: adjust/refund).
A comment generated by the system for money transfers between drivers (for ex: John Seb 2925 to Jack Black 2897).
A comment generated by the system for card top-ups from Driver app (for ex: Top-up with MC * 7929).
A comment left by the company user for transaction refund performed from Orders history tab in My hub (for ex.: Refund for erroneous order on June 15 at 10:20).
A comment generated by the system for automated driver payouts (for ex.: "Payout to bank account [bank account details]").
Z. Incoming balance
Driver balance before the transaction
AA. Outgoing balance
Driver balance after the transaction
Please, consult the posts below for data on other reports available in the system and their management:
