To add a new service one should navigate to tab “services” in the Management section of My Hub and tap on “Add service” at the top right corner of the screen.
For previous steps check the posts:
Service configuration 1. General settings
Service configuration 2. Payment methods: trip calculation options
Hover over to the list of available payment options in section “Payment methods”.
Our platform offers a wide scope of payment methods to ensure the best user experience for customers. All payment methods can be divided into 2 groups:
Credit & debit cards
Apple pay
Corporate account
Customer Wallet
Cash
External card terminal
Third party payment systems (Partner Operators and Operator API)
1. “Credit & debit cards” payment method allows customers to choose a card and pay for the order directly from the app. To activate this payment method a company needs to configure a payment gateway first.
“Credit & debit cards” payment method is available for orders generated via Customer app. If “Credit & debit cards” is the only available payment method for the service, one can not place an order on the service from Operator app or Web app.
“Credit & debit cards” method can be enabled for a service along with any or all of the other payment methods: corporate account/cash/terminal/third party systems payment method.
2. In case the option “Automatically charge client’s card” is selected, a client’s card will be charged automatically at the end of a ride. If a credit card is rejected for any reason an order will still be completed and such cases should be handled manually.
"Automatically charge client’s card" excludes any other payment methods. This is default logic. If this option is activated and at the preauthorisation the card has insufficient funds, the order does not go to drivers. This is as there are no other payment options to cover the fare.
In case one enables "Credit & debit card" + cash, terminal etc, customers whose cards do not have enough funds at preauthorisation stage will still be able to place orders. Even with rejected card payment they are still able to pay the fare in cash or else.
To minimize the number of unpaid trips for the reason of insufficient funds on the credit/debit card, one should consider enabling Pre-authorization in their payment gateway settings.
If pre-authorization is on, at the stage when a driver swipes to accept the order a customer's card gets verified for the availability of funds. In case the funds are insufficient and the payment method is “Automatically charge client’s card”, the order is lost on both driver and customer apps. If the funds are insufficient and the payment method is “Credit & debit cards” or “Credit & debit cards” + corporate account/cash/terminal/third party systems payment methods, the order goes through to drivers. This is as the customer still has alternatives to pay for the trip (another card or allowed payment method).
3. Apple pay payment method allows a customer to cover trip fare using Apple pay
4. Corporate Account payment method is aimed at covering the segment of corporate clients, who are willing to pay for the rides of their employees/customers. Corporate account payment method is allowed exclusively for orders generated via customer app. For the tips to create and set this payment method consult the post Corporate Account.
Customer Wallet supports the concept of a prepaid balance that a customer can use to cover a trip fare. A company can enable Customer Wallet on Merchant level. Once a customer activates it in the app profile, its balance can be used to pay for the rides on all services of a company linked to the merchant. For details on Wallet payment method consult the post Customer Wallet.
5. and 6. Cash and External card terminal payment methods are available for orders generated via Customer app, Operator app, Web app and Taxi Butler.
For Cash and Terminal payment methods a customer pays the driver directly in or makes a bank transfer using the driver's terminal. For cash/terminal payments a driver has to confirm the receipt of trip fare from the customer by tapping on “Paid with cash/via terminal”.
The money goes directly to the driver (cash) or to the driver’s bank account connected with the terminal. After the payment the system charges the driver's balance with a subscription fee (if applicable).
For Terminal payments the money does not land on the driver's balance as it is credited directly to the driver’s personal bank account linked to the terminal in his car. Terminal transactions are not registered on or processed via the company's merchant account, they are processed outside the system. Terminal devices installation and operations are between the company and driver.
7. Third party payment systems (Partner Operators and Operator API) method is used for:
1. Operator API orders (Taxi butler and other external integrations)
2. “Partner operator” orders (created via the operator app from the premises of a partner: Hotel, Restaurant, etc)
Orders on services created by Partner operators do not require an immediate payment. Partners (hotels etc) should be billed/invoiced later on, based on the trips from the Order report created by a particular Partner operator. For trips processed on “Third party payment systems” method a driver gets the trip fare credited to his balance minus the commission chargeable as per the Driver plan.
A customer can review all the payment methods allowed for the service directly from the app, on the screen with the list of services.
Tap on the selected service to review all payment method options.
The default payment method is displayed at the right bottom corner of the screen. Tap on the default payment method to review other options and pre select another payment method if required.
NB
If a customer does not have a credit/debit card added to the app, they won’t be able to order a service with “Credit & debit cards” payment method only.
Check "Payment methods" in customer app for details on “Payment methods” sub tab of customer app profile.
Once “Payment methods” are fully set up, tap “Next” to proceed to Service configuration 4. Fee settings: Meter modes and rates.
