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With operators report you can have a database of your dispatch operators. Moreover, it will give you the number of orders, together with reasons for cancellation, initiated and processed by an operator.

Below are the report values and their meanings:

A. dispatcher id

Unique identification number of an operator generated by the system.

B. name

Operator name.

C. email

Operator email.

D. phone

Operator phone number.

E. profile state

Operator profile status (active, invited, suspended, closed). Operator status is visible in tab “Operators” of company panel and can be updated by the owner who has access to company panel. For example, a company owner may suspend an Active operator (status will change for Suspended) or delete his profile (such operator will have status "Closed" in the report).

F. total orders

The number of orders an operator initiated or processed during the reporting period.

Total orders = CANCELLED_BY_DISPATCHER + CANCELLED_BY_DRIVER + CANCELLED_NO_PASSENGER + CANCELLED_DECIDED_NOT_TO_GO + CANCELLED_NO_TAXI + CANCELLED_DRIVER_OFFLINE + CANCELLED_SEARCH_EXCEEDED + FINISHED_PAID + FINISHED_UNPAID (F = G + H + I + J + K + L + M + N + O)

G. CANCELLED_BY_DISPATCHER

The number of orders cancelled by an operator for the reporting period.

H. CANCELLED_BY_DRIVER

The number of orders cancelled by a driver for the reporting period.

I. CANCELLED_NO_PASSENGER

The number of orders that ended due to the fact that a passenger didn't show up (a driver can choose this reason if a passenger doesn't get to the pick up location for more than 5 minutes). For such cases a passenger will be charged with a cancellation fee (https://support.onde.app/en/articles/1047477-booking-and-cancellation-fee-logic) if set. 

J. CANCELLED_DECIDED_NOT_TO_GO

The number of orders cancelled if a passenger decided not to go. For such cases a passenger will be charged with a cancellation fee (https://support.onde.app/en/articles/1047477-booking-and-cancellation-fee-logic) if set. 

K. CANCELLED_NO_TAXI

The number of orders cancelled by passenger when a driver is late for a pick up (when driver is late for more than 3 minutes (of ETA) and distance from driver to pick up/passenger location is more than 200 meters). For such cases a driver is charged with a cancellation fee (https://support.onde.app/en/articles/1047477-booking-and-cancellation-fee-logic) if set.

L. CANCELLED_DRIVER_OFFLINE

The number of orders that are cancelled due to the fact that a driver goes offline for more than 10 minutes.

M. CANCELLED_SEARCH_EXCEEDED

The number of orders that are cancelled due to the fact that during 3 minutes after creation no driver accepted a trip.

N. FINISHED_PAID

The number of orders that are finished with “Paid” status.

O.  FINISHED_UNPAID

The number of orders that are finished with “Unpaid’ status.

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