Services : images and icons in Customer app

Each service has a unique image in our system. These are 3D images that are default for all platform users.

One may review the image behind the name of each service in My Hub (Services > ADD SERVICE > General settings > select a service) and in the Customer app within service selection screen.

All service types in our platform are grouped into 4 major domains:

Ride, Courier, Expert, Technician.

Consult the post Custom order of service types in the Customer app to check the Breakdown of service types into domains

In Web app the services are sorted in alphabetic order

Service type icons on the Customer app map

For better user experience and visualization on Customer app map all the services are aggregated into 11 groups. Each group is assigned a default image = vehicle icon. A driver’s vehicle on Customer app map is shown as a vehicle icon. This vehicle icon stands for the type of group the service pertains to.

In case services belong to the same group their vehicle icon on the map in Customer app is the same. For example, Classic and Economy services are both in the Economy cars group, which means that a customer will see identical vehicle icon on the map for both services.

If the services refer to different groups, their vehicle icons on the map in Customer app are different. For example, in case there are three services available: Bike Courier = Delivery group, Classic = Economy cars group, Rickshaw = Rickshaw group, they will be presented by different vehicle icons on the customer app map.

If drivers are allowed to accept jobs on several services, the icon of their default service is shown on Customer app map. For instance, if drivers from Business service are allowed to take jobs on Economy service, the icon of Business cars will be used for both services.

The table below presents the 11 vehicle groups and the services that each group includes:

Group	Icon	Services used for
Economy cars		Economy Classic With child seat Black car Electric Girls drive girls Golfcart Ranger UTV Pet-friendly
Business cars		Airport transfer Business Black cab Black cab (electric) Luxury SUV Tesla model 3 Tesla model S Tesla model X Mercedes Maybach Exceptional Limousine
Vans		Minivan Microbus Van Bus Small cargo van Medium cargo van Cargo minibus Commercial minibus long Mercedes V-Class Paratransit Ambulance
Trucks		Pickup truck Delivery truck Open-sided truck Open-sided truck with trailer Flatbed truck Cargo truck Container truck Small tow truck Medium tow truck Industrial tow truck Garbage truck Flatbed tow truck Closed truck – 1.5 tons Closed truck – 5 tons Closed truck – 8 tons Closed truck – 5 tons (with people) Closed truck – 8 tons (with people)
Motorcycles		Moto Moto XL Cargo motorcycle Rormork Pedicab
Delivery		Bike courier Courier
Boats		Speed boat Yacht Large yacht Medium yacht
Helicopters		Helicopter
Planes		Business jet Spaceship
Experts		Refueling Locksmith Handyman Electrician Plumber Cleansing personnel Babysitter Junior medical stuff Doctor Claims adjuster Lawyer Insurance inspector SIM card Jacuzzi/spa сleaning Large pool cleaning Pool cleaning
Rickshaw		Rickshaw Rickshaw cargo Rickshaw delivery
Yellow		Economy yellow Minivan yellow

NB:

The map on the first screen of Customer app is static and can not be zoomed. It shows the drivers who are within a radius of one kilometer from the customer. The map may display at least 100 driver vehicle icons depending on a driver’s location and pick-up radius.

Drivers on the map in Driver app in case the visualization is allowed in Driver settings are shown as generic car icons without any reference to specific services.

Check the posts Adding services and vehicle classes, How to set service rates and taximeter modes? and Trip calculation options and extra cost management to get more details on managing your services and rates!