There are 2 types of bookings available in the system:
1. Instant bookings
2. Preorders
Instant booking is made when a customer needs a ride this very moment.
Instant bookings are sent to drivers on the requested service when the pick up is within drivers’ working radius. They are distributed to drivers as per Intelligent queue algorithm.
Driver working radius and location within the company's operational area are pre-conditions to receive instant orders.
An instant booking notification comes in with a short sound alert. New instant order app screen has a 10 second escalating in volume ringtone.
New instant booking screen color scheme is green.
Preorder is placed when a customer needs a ride for some time in the future.
Preorders are sent to 500 drivers on the service within company's operational area regardless of driver location. The drivers are selected randomly by the system.
Even if a driver is outside company’s operational area he will still receive new preorders. A driver can go off shift and still receive preorders unless “Receive preorders while off shift” is disabled in his preorder tab settings.
A driver receives a notification on the “New preorder" accompanied by a short sound alert. Main order screen has a 10 second escalating in volume ringtone.
New preorder screen color scheme is turquois.
A driver can either accept preorder instantly or later from tab “Preorders" if he finds the job suitable time and location wise. Once accepted by any driver this preorder disappears from the apps of other drivers. However, received push notification stays till a driver removes it manually.
You can find advice on managing preorders in the article Driver tips to handle preorders
There are 2 options for the system to send preorders:
1. Instant broadcast - preorders are sent out to drivers immediately.
2. Delayed broadcast - preorders are sent to drivers 2 hours before the pick up time.
Maximum preorder period is different for various system modules:
Customer app - 30 days
Web app - 6 months
Operator app - no limit
Minimum period for preorders set by default is 15 minutes. It means that a customer can pre-book a service 15 minutes in advance to the time of the pick up.
The system considers any time less than 15 min before pick up as an ASAP order.
You can set custom min period for preorder from 30 minutes to 96 hours. To do that, first disable instant bookings for the rate.
Learn more on Preorders down the links
Instant bookings vs Preorders
