Spanish version of the article is available at the following link.
Driver app is a powerful technological solution with a lot of internal processes and data. To optimise your drivers’ working experience you might want to share the following tips with them.
Do not kill your app
If you open a driver app and see a splash screen this means that your app was “killed” rather than worked in the background. Some drivers complain that their app auto closes which leads to them missing out on orders. However, driver app never closes by itself. It can be closed in two ways:
- by driver himself.
- by smart phone. If a driver uses several apps at the same time and Driver App works in the background, the phone can kill the app due to the shortage of RAM memory space.
To ensure driver app uninterrupted operation a driver should not use/download unnecessary apps on shift and clear out mobile phone cache regularly.
Monitor jobs in sleep mode
With phone in sleep mode Driver app still works in the background. There is no need to restart the app to get jobs. Beware that job alert is LESS loud in sleep mode,so make sure to put top phone volume. We highly advise drivers to monitor their phone status on shift not to allow its switch to sleep mode for too long. It’s your working tool which should be active and alert.
Check phone notifications settings
To get incoming jobs a driver must make sure all notifications on his smartphone are active. To check notifications a driver should proceed as follows:
For Android: Settings- More- Applications manager- DriverApp -” tick” Show notifications.
For iOS: Settings - Notifications - DriverApp - Switch all notifications