Onde Help center

What is operational area?

operational area, service area radius, maximum operational radius, coverage area limit, 100 km radius, expand service area, driver coverage, service area configuration, multi-city operations

The maximum radius of the operational area is 100 km. Extension of the operational area is not advisable for the following reasons:

  • customer app will allow pick up from distant locations. The area will be hard to cover by drivers to ensure minimal arrival time;

  • a customer might make an order and be informed that there's no driver in his location. So, you risk cancellations, bad customer feedback and app store reviews;

If you want to have a larger operational area, we suggest having different accounts for different cities and unite them under 1 brand. More details you can find in the article Several company panels.

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