--- title: "LATRA integration for Tansania" description: "" url: https://support.onde.app/es/articles/13610167-latra-integration-for-tansania collection: "Customization (Esp)" updated: 2026-10-29 language: es alternates: [en] --- # LATRA integration for Tansania Every Tanzanian company must be linked to LATRA  to be licensed and conduct legitimate operations in the market  As per the requirements, each driver in Tanzania has to be registered with LATRA, and all driver orders should be sent to LATRA. ### **Driver registration with LATRA** To register with LATRA, a driver has to add the following 1. profile data : - Name - Phone - License Number (10 digits) - Plate number  2. set of mandatory LATRA documents:  - Vehicle Type (1/2/3) - License Category (A–G) - Vehicle Registration Date (YYYY-MM-DD) - Email At profile registration, a driver is required to add all the above data and documents, Once that is done and if all the profile data along with LATRA documents comply with LATRA requirements, the driver’s LATRA status becomes  to “Valid”. “Invalid” LATRA status means that a driver has some issues with the document/profile data, and his orders are not sent to LATRA  ### **How to check, sort and  filter drivers by their LATRA status**  A company that is linked to LATRA can check the current LATRA status of their drivers in Driver management > Drivers > column LATRA status. The column has 3 statuses: **Valid (accepted by LATRA)** **Invalid (rejected by LATRA)** **Not defined (for drivers in “Waiting for activation” status)** There are 2 options to sort the Drivers in the LATRA status column: Valid  > Invalid > Not defined Invalid > Valid > Not defined [Full access users and those with access to driver management](https://support.onde.app/en/articles/3977921-company-users.md) can filter drivers by the LATRA status parameter. Just tap on the “Filter” icon and select the needed status from the dropdown list of statuses in the “LATRA status” field. ![The Drivers management screen has a Filter drivers dialog open, with a red box highlighting the LATRA status options Valid, Invalid, and Not defined. Visible: Drivers management, Filter drivers, Status, Service type, Production year, Reputation.](https://staticfiles.gleap.io/ghelparticle/laJFZyd0H4hwNQarDN1qWMW0iw4ygO2gSRbcpVK4s8kiKEgS46OvyZwd3cnVaVK0qLhti2S3oh6.png) The filtered list of drivers with a specific LATRA status can be [exported to CSV](https://support.onde.app/en/articles/3147427-driver-profile-data-export-to-csv.md)  The company can call or email “Invalid” drivers and advise accordingly. LATRA status is also displayed in a driver’s My hub profile.  ![Driver profile modal in Drivers management, with a red arrow pointing to the green check and Valid LATRA status. Visible: Driver profile, Information, Phone number, Email, Current subscription plan, Next subscription plan.](https://staticfiles.gleap.io/ghelparticle/QulnU1OwskUKtk8E5PwyBl8N2y3NQBpkoTBZVTpyHGyP0gZkFAulODgbxx6a65GVyTLhuPJ08In.png) ### **How to restrict drivers with an 'Invalid' LATRA status from processing orders** By default, drivers in Invalid LATRA status are allowed to work. Any company that is linked to LATRA can disallow drivers with “Invalid” LATRA status from going online and working. Access “[Driver settings](https://support.onde.app/en/articles/3468054-driver-settings.md)” and tick the checkbox **“Auto manage driver profile access based on LATRA status”.** ![Driver settings modal shows Registration & profile options, with a red arrow pointing to the checked Auto-manage driver access based on LATRA status checkbox. Visible: Driver settings, Registration & profile, Allow signup via driver app, Allow drivers to edit their details, Does not apply to documen](https://staticfiles.gleap.io/ghelparticle/D8r5Sxe6HxmTd4OK18jodQLJWdeJgREpYyWX9kyrUQYaAD8MT0l5KPd1KBtVUNkMVnpsHfLPbVq.png) If “Auto manage driver profile access based on LATRA status” is activated and a driver's LATRA status in My hub is “Invalid”, the driver will not be able to process new orders.  At the same time, the driver’s profile status in My hub remains “Active”. If a driver attempts to go Online, the app will generate an error message **“Something went wrong. Review your documents in your profile or contact your company manager for help”** ![A ride-booking map screen is dimmed behind a “Something went wrong” dialog asking the user to review documents in their profile or contact their company manager. Visible: Today’s total, 0 trips, 0 m, 0 min online, 0 TZS, 0 TZS with fees.](https://staticfiles.gleap.io/ghelparticle/mrzqH3PgYYrAU4GQDhdZ4vyd20yb1sTLUehDmgq16As3BPHWVaJzQOjMxPk3OUgc3FdFj7ga8ve.png) If a driver’s LATRA status update to Invalid is received when the driver is Online, he will be able to accept and process/cancel 1 order. However, after that, he is moved offline. On the next attempt to go Online, the error message is generated. If a driver's status is updated to “Invalid” at the time of an ongoing order, the driver is allowed to finish the order. However, he is moved offline upon order completion. On the next attempt to go Online, the error message is generated. If a driver's status is updated to “Invalid” at the time of an ongoing order, he will be able to accept and process a [Back-to-back job](https://support.onde.app/en/articles/6988107-back-to-back-rides.md). However, he is moved offline upon order completion. On the next attempt to go Online the error message is generated. A driver in Invalid LATRA  status will not be able to receive new preorders even if “Receive preorders while offline” is activated in a driver’s profile. If a driver’s status becomes “Invalid”, all the accepted preorders will be unassigned from him and go to a new round of driver search. An operator will not be able to assign any instant orders/preorders to a driver with “Invalid” LATRA status from the Operator app  If a driver can’t go online and work because his LATRA status is “Invalid” they can contact the company and verify the reason LATRA did not validate the profile.  The reason a driver’s profile has been rejected by LATRA is specified under the LATRA status in a driver’s My hub profile. ![Driver profile modal for Latra Tanzania shows an Invalid LATRA status with a red arrow pointing to the warning and the invalid document data message underlined. Visible: Driver profile, Information, Phone number, Email, Current subscription plan, Next subscription plan.](https://staticfiles.gleap.io/ghelparticle/SZFlRp1z8YzVuKaLonAQVjhXIrYuioAtIhyyiytJuT4NBjSSSyexRV80JpFW1L7wBBLTfvMdTZO.png) Once a driver or a company manager corrects the profile data and/or documentation as required, a driver’s LATRA status is updated to “Valid”.  If not, it remains “Invalid” until all the documentation is fixed. ### **How to reset a driver’s LATRA status to “Valid”** To allow a driver in “Invalid” LATRA status to work, a company manager can reset a driver’s LATRA status from My hub from Invalid to Valid. Tap on the “Reset” button, check the warning and finalize with “Reset”. Mind that once “Invalid” status is reset to “Valid” from My hub, the system will be sending such driver’s trips to LATRA for the next 24 hours only. However, LATRA will still be rejecting those trips. Within 24 hours, the system stops sending this driver’s trips to LATRA.  Every time a “Valid” driver’s documents are updated from the app profiles or My hub, a new LATRA validity check is triggered. If any of the.documents are incorrect, the driver becomes Invalid.  One has to be cautious with Driver LATRA status reset, as there is no way to distinguish between truly “Valid” drivers and the “Invalid” drivers whose status has been reset to Valid from My hub.  ![Driver profile modal in Drivers management shows driver details and an Invalid LATRA status; a red arrow points to the Reset button. Visible: Driver profile, Information, Phone number, Email, Current subscription plan, Next subscription plan.](https://staticfiles.gleap.io/ghelparticle/wfdzTcnPPbQvfx77xoWRQpxJA9CaFLPxa4uScVMwPMkg3CGWJonbzLnSv0T2yVK8GnhkUZJfeau.png)![A Reset LATRA status confirmation dialog overlays the Driver profile screen; a red arrow points to the green Reset button. Visible: Driver profile, Reset LATRA status?, Manual reset does not confirm actual LATRA eligibility., This action cannot be undone., Cancel, Reset.](https://staticfiles.gleap.io/ghelparticle/goQ9GoHiCWUHdrvjmqJve341minDwMdeBjkGgCDr148VQE8wRoZ8kDf2WHxQUgcPUwKB1FXGXX6.png) Secure your company’s compliance with LATRA by smartly managing your driver operations with the “Auto manage driver profile access based on LATRA status” feature!