---
title: "Preorder notifications"
description: "preorder notifications, preorder acceptance alert, scheduled ride notifications, preorder start reminder, preorder cancellation alert, preorder calendar reminder, driver preorder alerts, customer preorder notifications, preorder push notifications, scheduled booking reminders, preorder sound alerts, preorder event calendar, cancelled preorder notification, preorder pickup reminder, preorder system notifications"
url: https://support.onde.app/en/articles/9203628-preorder-notifications
collection: "Driver App"
updated: 2026-10-29
language: en
alternates: [es, ru]
---

# Preorder notifications

preorder notifications, preorder acceptance alert, scheduled ride notifications, preorder start reminder, preorder cancellation alert, preorder calendar reminder, driver preorder alerts, customer preorder notifications, preorder push notifications, scheduled booking reminders, preorder sound alerts, preorder event calendar, cancelled preorder notification, preorder pickup reminder, preorder system notifications

Check details on the concept of Preorders and their processing down the links [Instant bookings vs Preorders](https://support.onde.app/en/articles/2923265-instant-bookings-vs-preorders.md) and [Driver tips to handle Preorders](https://support.onde.app/en/articles/1047478-driver-tips-to-handle-preorders.md).

Let us review the types of notifications a driver and customer get on:

1.  Preorder acceptance
    
2.  Preorder start
    
3.  Preorder cancellation
    

## **1\. Preorder acceptance notification**

Once a pre-order is accepted by the driver both customer and driver get a relevant system push notification with a short sound alert. Mind that app notifications should be allowed on a device.

![](https://staticfiles.gleap.io/attachments/20260220133812_2791.png)

## **2\. Preorder start notifications**

1.  **System push notification**
    

30 minutes before the preorder time (time of pick-up) both driver and customer will get a push notification "Preorder starts at …" with a short sound alert.

![](https://staticfiles.gleap.io/attachments/20260220133812_1527.png)

**2\. Calendar notification**

At the stage when the preorder is created by a customer/accepted by a driver both parties can add it to their calendar (in case app access to the Calendar is allowed).

![](https://staticfiles.gleap.io/attachments/20260220133812_9741.png)

If the preorder “event” is added to Calendar the customer/driver will receive an alert before the preorder. The time of the alert can be selected manually.

This helps both parties to get an additional notification on the preorder.

![](https://staticfiles.gleap.io/attachments/20260220133812_5292.png)

## **3\. Preorder cancellation notification**

Both driver and customer receive a push notification upon Preorder cancellation.

![](https://staticfiles.gleap.io/attachments/20260220133813_2148.png)

In case no driver has accepted a preorder until the pick-up time, a customer gets the following push notification: **“Order is cancelled: looks like no one could take your booking”.**

![](https://staticfiles.gleap.io/attachments/20260220133812_4501.png)

In case the driver has accepted a preorder but has not processed it, the preorder is pending in his driver app for **48 hours.** After that it is cancelled by the system.

**The driver** gets the following push notification:

**“Order is cancelled: Job is cancelled since you were offline”**

**The customer** gets the following push notification:

**“Order is cancelled: Unfortunately the booking is cancelled due to technical problems”:**

![](https://staticfiles.gleap.io/attachments/20260220133812_5599.png)