---
title: "Customer Wallet top-up limit"
description: "Customer Wallet top-up limit"
url: https://support.onde.app/en/articles/6912192-customer-wallet-top-up-limit
collection: "Customer Wallet"
updated: 2026-03-20
language: en
alternates: [ru, es]
---

# Customer Wallet top-up limit

Customer Wallet top-up limit

A company with an active customer Wallet can enable Wallet top-up limit for credit cards. This can help to avoid mistakes and unnecessary refunds.

## **Credit card top-up limit is set:**

**\- on Merchant level**

**\- separately for each currency (this is in case there are several companies in one Merchant that work on different currencies)**

To set up customer Wallet top-up limit proceed to the Merchant level of your [Brand](https://support.onde.app/en/articles/5012764-brands.md) and access the Merchant you need.

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081819_8284.png)

Navigate to sub tab **“Wallet”** of your Merchant and tap on **“ADD LIMIT”** button:

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081819_0454.png)

Select the currency that is enabled for the Wallet of the company where you need the limit to apply.

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081819_4837.png)

Specify the top-up limit that you require, for example 100 EUR and tap **ADD LIMIT** to finalize the set-up.

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081819_1050.png)

Tap on “more items” button in case you need to edit or delete the set top-up limit.

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081819_1675.png)

Mind that one can only **edit the value of the preset top-up limit**. **The currency can not be updated.**

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081819_5291.png)

In case one has selected the wrong currency or the top-up limit is no longer needed, you can delete it.

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081819_2583.png)

Should the Wallet top-up **exceed** the **set limit** it **does not go through**. An error message is generated : “Maximum top-up amount is ….”

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081819_2631.png)

## IMPORTANT:

**\- wallet top-up limit applies to top-ups with credit cards and via** [**Wallet API**](https://support.onde.app/en/articles/5463151-integration-with-onde-api.md)**. It does not affect top-ups with coupons.**

**\- in case zero is set as top-up limit (default value) this means there is no limit on the sum of the top-up.**

Consult the post [Customer Wallet](https://support.onde.app/en/articles/6254228-customer-wallet.md) for more details on Wallet and its functionality.