There are multiple reasons a company might need to show a specific service type as first in line of other services in their branded Customer app.
Among others are:
- temporarily move up front the new service for advertising purposes to increase user awareness
- highlight the actual service discount to attract more customers
- etc.
One can select 1 service type for each network company in their brand that will always appear first in Customer app. To do that access your Services > hover over to “Current pinned service type. Not specified. Change > Select pinned service type from the drop down list of available services and press SAVE
The Breakdown of service types into domains is below:
RIDE:
Economy
Classic
Business
Luxury
Rickshaw
Moto
Tesla Model S
Black car
Black cab
SUV
Minivan
Van
Bus
Limousine
Helicopter
Speed boat
Yacht
Medium tow truck
Non-emergency ambulance
Paratransit
Delivery truck
Moto XL
Pedicab
Small tow truck
Industrial tow truck
Electric
Girls drive girls
Rormork
Tesla Model X
Tesla Model 3
Pickup truck
Microbus
Exceptional
Mercedes Maybach
Mercedes V-Class
Airport transfer
Business jet
With child seat
Commercial minibus long
Medium cargo van
Small cargo van
COURIER:
Courier
Cargo motorcycle
Cargo minibus
Cargo truck
Flatbed truck
Container truck
Open-sided truck
Open-sided truck with trailer
Bike courier
EXPERT:
Doctor
Junior medical staff
Cleansing personnel
Babysitter
Lawyer
Insurance inspector
Claims adjuster
TECHNICIAN:
Handyman
Plumber
Electrician
Locksmith
Refueling
Garbage truck
grouped into a domain
arranged as per the following domain order
Ride
Courier
Expert
Technician
(first, all - Ride domain services, then all Courier domain services, etc.)
sorted inside each domain based on minimum cost value: from the cheapest services to the more expensive ones
In case there are several network companies within one brand working in the same operational area and both companies have a “pinned” service type, the pinned services are ordered based on which domain they belong to. (Ride - first, Courier - second, Expert - third, Technician - fourth.
For example, there are 2 network companies in one brand. In one company Airport service type is pinned (domain = ride), in the second company Bike courier is pinned (domain = courier)
As ride domain service types come first, Airport shows as a first pinned service in the app, while Bike courier comes second.
Should both companies in the network have the same service type pinned, just one service will appear in Customer app with a drop-down list of services available in both companies.
One may give a pinned service type a custom name to highlight the new service, promotion service discount, etc. Service type custom name is displayed on condition that the company has only one service on this service. In case there are several services within one service type the default name is displayed.
We hope that pinning your service types will help to enhance your customer app user experience!
