--- title: "Brand settings" description: "brand settings, brand configuration, My Hub brand settings, app settings, brand info, customer app settings, driver app settings, show cost estimation, allow preorders only, show ETA, become a driver button, customer support link, driver support link" url: https://support.onde.app/en/articles/6683124-brand-settings collection: "Brand" updated: 2026-11-09 language: en alternates: [es, ru] --- # Brand settings brand settings, brand configuration, My Hub brand settings, app settings, brand info, customer app settings, driver app settings, show cost estimation, allow preorders only, show ETA, become a driver button, customer support link, driver support link Consult the post [Brands](https://support.onde.app/en/articles/5012764-brands.md) to get details on the concept and logic behind the notion! “Brand settings” tab is located on Brand level and allows a [Brand manager](https://support.onde.app/en/articles/12010424-brand-panel-and-user-accesses.md) to manage major Brand related links and configurations. Brand settings page is divided into 4 sections: **1\. Brand info** **2\. App settings** **3\. Integrations** **4\. Brand contact information** ![](https://staticfiles.gleap.io/attachments/20260219160404_2132.png) ## **1\. Brand info** This section includes the following data: App name, logo and brand technical name. - **App name and logo** can only be updated by our app development team upon request. If interested, please, drop a message to [support@onde.app](mailto:support@onde.app). NB: Update of any data in the “Brand settings” section does not affect any changes on App Store and Play Market. - **Brand technical name** is created within branded apps development and is not subject to change. If one needs a new brand technical name, this requires the development of a new set of branded apps. ## **2\. App settings** In this section a brand manager can configure options for all the apps under the brand. - **Don't share orders with other brands** This setting indicates whether one’s brand Customer’s app will display services of companies belonging to other brands in the area where pick up is placed on condition that there are 0 companies and services of own brand. 1. If the checkbox **Don't share orders with other brands** is disabled in brand 1, this means that the brand shares orders with other brands. So, if a customer is outside the working area of any company linked to brand 1 and there is a brand’s 2 company that allows “Service to travellers”, the customer will see the services of brand’s 2 company and be able to place orders on them. 2. If the checkbox **Don't share orders with other brands** is enabled in brand 1, this means that the brand does not share orders with other brands. So, if a customer is outside the working area of any company linked to brand 1 and there is a brand’s 2 company that allows “Service to travellers”, the customer will see “**No service is the area”** message in the app and won’t be able to place orders on brand’s 2 services. _Customer app_ - **Show cost estimation** if the checkbox is enabled customers will see trip cost estimate in their apps - **Allow preorders only** if the checkbox is selected the users will only be able to place preorders from the customer app - **Show estimated time of arrival** if the checkbox is enabled customers will see ETA in their apps - **Show “become a driver” button** If the checkbox is activated, 'Become a driver' button will be displayed in the side menu of the branded customer app. Upon click on the button a customer will be redirected to the store to download the Driver app of the related brand. - **Customer Terms link** link to the brand’s Terms and conditions, located in “Get in touch” section of the Customer app under “Get legal information” - **Customer Privacy link** link to the brand’s Customer privacy policy, located in “Get in touch” section of the Customer app under “Get legal information” - **Customer Support link** link to the brand’s Customer support, located in “Get in touch” section of the Customer app under “Contact support”. It allows customers to contact support directly from the branded apps. [“Contact support and driver portal" buttons in branded apps](https://support.onde.app/en/articles/6679682-contact-support-and-driver-portal-buttons-in-branded-apps.md) post provides further details. The above fields are optional. If left blank, the section does not show in the Customer app. **_Driver app_** - **Driver Terms link** link to the brand’s Terms and conditions, located in “Get in touch” section of the Driver app under “Get legal information” - **Driver Privacy link** link to the brand’s Driver privacy policy, located in “Get in touch” section of the Driver app under “Get legal information” - **Driver Support link** link to the brand’s Driver support, located in “Get in touch” section of the Driver app under “Contact support”. It allows drivers to contact support directly from the branded apps. - **Driver portal link** link to one’s driver's own forum/knowledge base, located in “Get in touch” section of the Driver app under “Driver portal". [“Contact support and driver portal" buttons in branded apps](https://support.onde.app/en/articles/6679682-contact-support-and-driver-portal-buttons-in-branded-apps.md) post provides further details. The above fields are optional. If left blank, the section does not show in the Driver app. **_My hub_** - **Show Onde references** when the toggle is enabled all users can see: \- Intercom icon at the bottom of My hub page \- Onde support link in a user’s profile side menu (unless replaced by your custom link) \- Onde T&C and Privacy policy in a user’s profile ![](https://staticfiles.gleap.io/attachments/20260219160404_5838.png) When “Show Onde references” is disabled, the elements mentioned above are shown only to **Brand/Merchant managers and Company users with Full access.** **_IMPORTANT_** **_“Show Onde references” toggle switch is disabled by default. It is only activated after the brand is connected to its_** [own domain](https://support.onde.app/en/articles/1047494-url-customization-my-hub-operator-app-and-web-app.md)**_._** - **My hub Support link** a company’s link to its own knowledge base. **_IMPORTANT_** **_“My hub Support link” field edit is disabled by default. It becomes available after the brand is connected to its_** [own domain](https://support.onde.app/en/articles/1047494-url-customization-my-hub-operator-app-and-web-app.md)**_._** ![](https://staticfiles.gleap.io/attachments/20260219160404_3341.png) By default “Show Onde references” toggle is on and My hub Support link field is blank. With this setup Onde’s [support knowledge base link](https://support.onde.app/en/) is displayed in a user’s profile. If “Show Onde references” toggle is enabled/disabled and the support link is added, it is displayed in a user’s profile instead of the default Onde “Support” link. If “Show Onde references” toggle is disabled and the support link field is empty, no support link is displayed. **_Web app_** - **Web app link** default Web app URL link. Brand technical name is used to create the Web app URL. The Web app URL link is generated at brand creation and is not editable. - **Your own domain link** brand’s own domain for Web app link. [Learn more](https://support.onde.app/en/articles/1047494-url-customization-my-hub-operator-app-and-web-app.md) - **Google Play Store signing key** Google Play Store signing key to create native Android app using Web app. [Learn more](https://community.onde.app/t/how-to-get-more-power-from-web-app/11905) - **Brand description** a brief description of your service that includes your operational area (country/city) and the benefits of your service. Used for descriptions and App Store Optimisation. ## **3\. Integrations** - **Zendesk** This section allows to configure [Ticket integration with Zendesk](https://support.onde.app/en/articles/12530882-ticket-integration-with-zendesk.md). ## **4\. Brand contact information** This section contains major brand contacts located in “Get in touch” section of the Customer and Driver apps. **General** - **Phone number** brand’s phone number - **Email** brand’s email address - **Copyright** brand’s Copyright link **Social media** brand’s social media links: **Facebook URL** **X.com URL** **Instagram URL** **VK URL** The above fields are optional. If left blank, the section does not show in the Customer and Driver apps. Check the post on [branded applications development](https://support.onde.app/en/articles/1047529-branded-applications-development.md) for insights into branded apps!