---
title: "How to manage a driver's balance"
description: "driver balance, driver wallet, top up driver balance, change driver balance, add funds to driver wallet, deduct driver balance, driver credit balance, negative driver balance, driver wallet transactions"
url: https://support.onde.app/en/articles/6007081-how-to-manage-a-driver-s-balance
collection: "FAQ"
updated: 2026-08-29
language: en
alternates: [es, ru]
---

# How to manage a driver's balance

driver balance, driver wallet, top up driver balance, change driver balance, add funds to driver wallet, deduct driver balance, driver credit balance, negative driver balance, driver wallet transactions

**A driver’s balance can be managed in 2 ways:**

**1\. Added**

**2\. Deducted**

## **How to add funds to a driver’s balance**

**1\. Through the** [**Driver app**](https://support.onde.app/en/collections/491296-driver-app)**:**

go to the side menu > open the “Wallet” tab > press “Top up” >

a. Select “card” > attach a credit card/or use the one already added to the Payment methods > top the balance up.

b. Select the available Mobile money method (if activated by the company) > top the balance up with it as per the offered steps

[Customer and Driver wallet top-up with MTN](https://support.onde.app/en/articles/8389713-customer-and-driver-wallet-top-up-with-mtn.md)

[Customer and Driver wallet top-up with Fawry](https://support.onde.app/en/articles/9583646-customer-and-driver-wallet-top-up-with-fawry.md)

[Customer and Driver wallet top-up with Dana e-Wallet](https://support.onde.app/en/articles/10124468-customer-and-driver-wallet-top-up-with-dana-e-wallet.md)

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081743_5754.png)

**2\. Via "Change balance” in a driver’s profile in My hub**

A driver brings cash to the office \> a manager should go to the driver's profile > open the “more items” menu > choose "Change balance" > select “Add” > specify the value in the field Amount > select Transaction type if necessary (“Other” is set as the default value) > leave a Comment if needed > press "Save".

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081744_5505.png)

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081744_0970.png)

**The following “Add” balance transaction types are available**

<table data-id="47838498-348f-49b7-a3be-89e80718e1cd" style="min-width: 50px;"><colgroup><col style="min-width: 25px;"><col style="min-width: 25px;"></colgroup><tbody><tr><td colspan="1" rowspan="1" style="background-color: #e8e8e880;"><p data-id="e4cd2d1f-6a52-4158-a8ad-b40a76e32e77"><strong>Type</strong></p></td><td colspan="1" rowspan="1" style="background-color: #e8e8e880;"><p data-id="3a058463-dcd8-44f7-a7e2-77600e9cd58a"><strong>Recommended meaning</strong></p></td></tr><tr><td colspan="1" rowspan="1"><p data-id="9e0a3368-b587-48f7-af53-c5b8fa99875f"><em>Reward</em></p></td><td colspan="1" rowspan="1"><p data-id="b43c3e14-c274-423e-af1d-ca4f61d96c9b">Payment to motivate a driver or reward some outstanding performance</p></td></tr><tr><td colspan="1" rowspan="1"><p data-id="6542be74-0210-458a-87f7-1f13b3288ee4"><em>Social</em></p></td><td colspan="1" rowspan="1"><p data-id="05a43db6-fb7f-4c7e-987b-06159d6341cd">Payments under the conditions required by the law</p></td></tr><tr><td colspan="1" rowspan="1"><p data-id="d8e12ddc-01b4-41f9-8f8c-9a9d9cf70189"><em>Employee Support</em></p></td><td colspan="1" rowspan="1"><p data-id="c57c43ae-73e3-4ef0-95dd-c25796e00176">Payments to support employees based on the decision of the company owner(s) or according to the company policy</p></td></tr><tr><td colspan="1" rowspan="1"><p data-id="308f1883-8eb1-40bc-a0b8-1a4ee6cfd832"><em>Compensation</em></p></td><td colspan="1" rowspan="1"><p data-id="eecc389d-d2c9-4e79-ab4c-dda08c5a5261">Compensation of expenses that were previously carried by a driver</p></td></tr><tr><td colspan="1" rowspan="1"><p data-id="6dd2ef73-f3e9-4009-9830-2da936fb83b9"><em>Business Agreement</em></p></td><td colspan="1" rowspan="1"><p data-id="b8604e13-3e86-47e8-80d4-62047896d703">Payments under a separate document signed with a driver that defines conditions different from those stated in the main contract</p></td></tr><tr><td colspan="1" rowspan="1"><p data-id="07464418-2ee9-4812-9436-05b76fd5fda9"><em>Other</em></p></td><td colspan="1" rowspan="1"><p data-id="64593236-af40-49b3-b565-9ebfa4e78517">All other payments that are not included in the types above. Default value of the field</p></td></tr></tbody></table>

Should you want to allow your drivers to keep receiving orders if their balance goes negative, please, open My Hub > Drivers > open “[Driver settings](https://support.onde.app/en/articles/3468054-driver-settings.md)” in the top right corner of the screen > tick "Always allow drivers to take jobs" > press “Save".

## **How to deduct funds from a driver’s balance**

A manager should go to the driver's profile > open the “more items” menu > choose "Change balance" > select “Deduct” > specify the value in the field Amount > select Transaction type if necessary (“Other” is set as the default value) > leave a Comment if needed > press "Save"

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081744_4824.png)

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081744_2051.png)

**The following “Deduct” balance transaction types are available:**

<table data-id="b0e04377-0f93-4fc3-9025-37b2c16955ad" style="min-width: 50px;"><colgroup><col style="min-width: 25px;"><col style="min-width: 25px;"></colgroup><tbody><tr><td colspan="1" rowspan="1" style="background-color: #e8e8e880;"><p data-id="696908c7-7545-4996-9499-b1571de5ec74"><strong>Type</strong></p></td><td colspan="1" rowspan="1" style="background-color: #e8e8e880;"><p data-id="753582a9-097c-497c-ba30-65762a1258f0"><strong>Recommended meaning</strong></p></td></tr><tr><td colspan="1" rowspan="1"><p data-id="58177994-01b6-4345-a104-3ca602dc7173"><em>Violation</em></p></td><td colspan="1" rowspan="1"><p data-id="86928329-d35b-42f6-b74e-b2dc3811678e">Penalty for violation of the company rules</p></td></tr><tr><td colspan="1" rowspan="1"><p data-id="294c1019-7af2-458e-a7bf-1b2989499445"><em>Payout</em></p></td><td colspan="1" rowspan="1"><p data-id="83e0650a-f875-46a0-b20f-fa1bbd8955f7">Balance correction to reflect amounts that were physically paid to a driver by the company</p></td></tr><tr><td colspan="1" rowspan="1"><p data-id="a752bc50-c42c-4e71-bd96-890edf61a2d2"><em>Settlement</em></p></td><td colspan="1" rowspan="1"><p data-id="1c5528a9-92a8-4e96-8979-b0556f2ba706">Charges for expenses caused by a driver</p></td></tr><tr><td colspan="1" rowspan="1"><p data-id="e239d1c9-48dd-4b95-99e5-c4e9986bca7a"><em>Trip Cost</em></p></td><td colspan="1" rowspan="1"><p data-id="0e44b59b-0a6e-47ed-b79b-114494435fd2">Compensation of the expenses that occurred to the company because of the trip execution</p></td></tr><tr><td colspan="1" rowspan="1"><p data-id="9a67cf6c-e522-4155-ad41-9eb30dc5d8a3"><em>Other</em></p></td><td colspan="1" rowspan="1"><p data-id="131c0dc1-3cc3-4706-8d99-dbc303366959">All other payments that are not included in the types above. Default value of the field</p></td></tr></tbody></table>

**IMPORTANT**

**“Transaction type” and “Comment” fields data is logged in Driver transactions in a driver’s profile in My hub in the column “Transaction”.**

**If the transaction type is “Other” only “Comment” filed data is logged.**

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081743_6083.png)

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081743_9123.png)

More information can be found in the[Driver app PDF manual](https://support.onde.app/en/articles/1047475-driver-app-pdf-guide.md).