By default each company’s operational area is set as a circle with an 18km radius. (ref. 1) The circle is centered in the city, specified at free trial registration. A maximum operational area radius for one panel is 100km. This limitation is visualised as a “restricting circle” on the map (ref. 2)

Default operational area allows for multiple modifications and configurations.

This is achieved by creation of custom named and shaped working zones with a custom variety of services or pick-up points in them.

Custom operational area technical allowance:

1. one is able to draw custom working zones inside a 100 km radius “restricting circle”. Maximum working area coverage for one account is 200km

2. a maximum of 10 working areas can be added inside 1 company’s operational area

3. the total of all working areas vertexes should not exceed 200

4. operational area limitation can be reviewed for delivery, truck/lorry businesses etc

Submit your requests to personal account managers. An individual configuration fee applies for each case.

Custom working area configuration capabilities:

1. multiple custom shaped working areas : circles, polygons

a. with adjacent borders (so no areas with services gap)

b. as separate polygons (with no service between them)

2. certain service types linked to different working areas

3. restricted working areas inside other areas (to allow specific service operations in the exclusion)

4. preset points within a working area restraining pick-up to these addresses:

a. custom pick-up point names and direction prompts for customers

b. multiple language localisation for pick-up points and directions

5. an embedded polygon inside a bigger one to customize service types presence in a sub-zone

Custom operational area benefits :

1. to create government regulated zones with services rendered by licenced drivers only

2. to introduce areas with expensive VIP services to attend to certain segments (resorts, hotels, recreation facilities). This helps to secure a steady revenue flow from the luxury service

3. to enhance driver protection by disabling service in criminal areas

4. to limit service operability to preset addresses, which caters for Airport transfers, Hotel pick-ups etc

5. to disable/enable service provision in a area depending on seasonal needs, city regulations, etc (for example: service restriction in a city center at weekends)

6. regular operational area update to suit day-to-day needs : new governmental regulations city events, etc

Most common configuration options for custom operational area:

I. Custom working area inside another area with specific service availability (so called “restriction area”)

II. Custom working area with pick-up limited to predefined points

I. Custom working area inside another zone with specific service availability (so called “restriction area”)

1. access your company > proceed to “ Company settings” > click “EDIT OPERATION AREA” button

2. draw a new working area with either a circle or a polygon tool:

a. select the “circle” icon drawing tool

b. place the drawing tool in the center of the area and draw a circle around the center

c. name the new area

d. press “SAVE”

After the area is created choose the services you need to operate in it

2. Cut the zone you need to exclude out of the working area:

a. select the “exclusion” tool (red color line)

b. draw the exclusion polygon inside the working area: make a stop on the map to set the first vertex and start drawing polygon borders. Make a stop each time you need to add another polygon peak. Make sure to connect the first and the last border/line into one vertex (peak).

c. go to “PREVIEW” at the top right corner of the screen to check the excluded zone

3. Draw a new working area over the cut out area:

a. select the “new area” drawing tool (blue color line)

b. draw the new working area along the borders of the cut out segment. Make a stop at each polygon peak. Make sure to connect the first and the last border/line within one vertex (peak)

c. name the new working area

d. press “SAVE”

After the area is created specify the service/s you need to operate in it

Let’s go over the configuration we have made. We have configured a total of 2 working zones:

1. Railway station area (circle) with both Classic and Business services

2. Railway station pick-up (polygon) with Classic service only

Any number of service “restriction areas” can be added within a operational area.

To review all the added areas open a drop-down list in the “Working area” window

To edit a working area’s name tap on the “pen” icon or the zone itself.

To delete a working area or/and an exclusion zone click on the “bin” icon next to it.

Resizing and reshaping working areas:

Added working areas can be resized and reshaped with the help of “drag and drop” option:

1. change the circle radius: place a pointer at the circle outline point and drag to enlarge or reduce the radius. Use “Go back” arrow to revert to the initial radius.

2. reshape exclusions/polygons: place the pointer at polygon peak and drag in the required direction.

Overlapping working areas logic:

In case the borders of the areas overlap, the services of both original area and “restriction area” will be available within the overlapping patch.

This rule works for any overlapping areas. And this scenario can be used as a purposeful configuration. For example, where a smaller area with several services is set inside a bigger area with one service only. In this case several services will be allowed in the smaller area, while moving out of the area into the outside area will leave just one service available.

Disabling/enabling service types within set working areas

To disable/enable service coverage for certain area/s

access the "Service type" you need > go down the page "General settings" > disable/enable the area/s for service operations

II. Custom working area with pick-up limited to predefined points

1. Draw a new working area with a polygon tool (either a circle or a polygon option) or use the existing one.

a. select the “new area” drawing tool (blue color line)

b. draw the new working area as a polygon. Make a stop at each polygon peak. Make sure to connect the first and the last line within one vertex (peak)

c. name the new working area

d. press “SAVE”

After the area is created choose the service/s you need to operate in it

2. Draw pick up points:

a. tap on the stop point creation tool and set the stop you need inside the area

b. introduce point name

c. write instructions to customers

d. press SAVE

3. Add the languages which you want the points to be localised into (can be as well added at point creation)

a. tap on the created point or “pen” icon in front of the point in “Working areas” window

b. click on “Select language” field to open the drop down list of available languages

c. specify the language you want to include into point localisation

d. push “ADD LANGUAGE” button

e. fill in the name of the point, instructions to customers and press “SAVE”

Use the above instructions to add as many languages as you need.

Once all the localisations are added, tap on the point or “pen” icon in front of the point in the Working areas window. This lets you review the list of point names and comments in all the languages.

The language of the point depends on the language of the user device. If the point is not localised into the language of a user’s device it will show in English.

For example, the point is localised into English and Spanish. In this case users with devices in Spanish will see the Spanish variant, users with devices in Russian will see the default English variant.

One can introduce multiple points within the working area. You may rearrange the points at any time: edit, delete or add. Make sure to save all the changes at every step of the configuration.

Once the customer is physically in the zone of the area with pick up points he will see them as a drop-down list and be able to book pick-up in any of them.

The pick-up is provided at the preset point, so the customer should mind to relocate to the point as per the directions in the prompt (in case he is placing an order from any other place in the zone).

Good luck tuning your working area to the best of your business needs!

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