There are 2 ways to update a driver’s phone number:
- from driver profile in the app
- from driver profile in My hub
1. In case drivers are allowed to change their details (Drivers > DRIVER SETTINGS > Allow drivers to change his/her details is ticked) a driver can just access their profile and update the phone number from side menu (Profile > Personal information)
2. Driver profile number update from My hub caters for cases where “driver profile edit” is not allowed but a driver needs to be moved to a new number.
A company user with access to driver management is able to transfer a driver’s profile to a new number.
To update a driver’s number from My hub access a driver’s profile, hover over to the "more items button", select "Transfer profile " and introduce the new number that this driver's profile will be transferred to.
In this case a profile is moved to a new account created with this number. If there is already a driver with such number in your company fleet, the system will offer to delete the other driver