---
title: "Multiple drop-off in customer and operator apps"
description: "Multiple drop-off in customer and operator apps"
url: https://support.onde.app/en/articles/4358731-multiple-drop-off-in-customer-and-operator-apps
collection: "FAQ"
updated: 2026-10-16
language: en
alternates: [es, ru]
---

# Multiple drop-off in customer and operator apps

Multiple drop-off in customer and operator apps

A customer may have an extra agenda to attend to en route from A to B pre planned even before the trip.

In our platform this is covered by the option to add intermediate stops for trips. The feature is handy as:

-   a driver may plan order route in advance
    
-   the system provides trip cost calculation and route from A to B with the account of intermediate drop-offs
    
-   an extra drop-off is a sort of “stop-watch” which locks taxi meter without discontinuing the order
    

Intermediate stops are added at the stage of "New order" generation.

A maximum of 16 intermediate drop-offs can be added one by one.

Customer app order with multiple drop-off:

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081743_0616.png)

**The number of Intermediate drop-offs for orders generated in Customer app is fixed from the moment the booking is sent into auto search and not editable since then.**

Operator app order with multiple drop-off :

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081746_7084.png)

**The number of Intermediate drop-offs for orders generated in the Operator app can be edited at any stage until the driver "Swipes to start ".**

A driver may review additional drop-offs for orders on the "New offer" screen.

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081744_1462.png)

**A driver has to swipe to confirm arrival to the intermediate drop-off and “Swipe to move to next point” following the same logic till the end of the trip.**

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081744_4315.png)

**There is no time limit of “standby mode” at the intermediate drop-off.** The trip is “on hold” until the driver swipes to resume it. This is, of course, unless the order expires due to connection loss/internet issue/etc.

Additional drop-offs are aimed at pre-setting en-route stops for a customer. They can be used to drop off co-travelling customers. However, the trip cost is to be covered at the end of the trip by the customer who placed the booking. Ride-sharing is not integral within our platform.

**Trip cost calculation for orders with intermediate drop-offs** is similar to that of regular trips with A to B routes. It is based on an optimal route provision by Google for the whole trip with the inclusion of extra drop-offs, i.e.:

-   fixed cost for multiple drop-off trips is set from the moment the route is calculated before dispatching the order and stays fixed regardless of route or time on the ride.
    
-   final cost for multiple drop-off taximeter trips (estimated cost trips) is based on the total sum of calculations in between all stops en-route.
    

**Intermediate drop-offs (addresses) are logged in:**

\- recent jobs receipts in Customer and Driver apps

\- trip summary sent to all parties (if profiles have verified emails)

\- operator app order log

\- order details in Order reports will show the number of intermediate drop-offs for the trip if included (for ex: 2)