Onde has an exclusive customer account concept. It’s aimed at providing the best user experience to a customer registered with any apps on Onde platform.
A customer's account in Onde is linked to a unique phone number and email. A user may travel the world with one app and get served by partner apps whose services are open to travellers.
Moreover, a customer may register a profile with several partner apps on Onde platform using the same account credentials: phone number and email.
The following account data gets synced for several customer profiles:
-customer profile photo
-promo codes (for both companies)
-wallet with credit cards
-past bookings in “My bookings” tab
This logic in no way bridges a partner app company’s data confidentiality or disturbs brand identity concept.
It's a client's right to register a profile with as many companies as they see fit. Synchronising profiles data is in line with easy data management within single user account.
A customer with several profiles linked to one account has to access a certain branded app profile to:
- review a company’s fares
- book a company’s services
- use promo codes applicable for a company’s services
Trip history receipts in customer's account has general data on trips taken. No specifics on company fares or driver credentials are stored.
Steps to manage a customer's profile data are provided in the Customer profile number and email update post.
To disable a customer's profile consult the article How to delete a customer's profile.