Phone number and  email are unique customer profile identifiers in Onde platform. Thus, one has to use a unique phone number and email to register a customer's profile. This is in full compliance with client data confidentiality.

If a customer wants to update their profile email or phone number this can be done from their account > tab ”Profile”

A customer can only use a phone number and/or email that are not linked to any other customer profiles 

If an email is linked to another profile the customer will get a notification: “Selected email is already linked to another account”.

 

If the phone number is linked to another profile the notification will say: “Entered phone number is already linked to another account”.

 

 

To disable a customer's profile consult the article How to delete a customer's profile.

Consult the article Customer profile logic to get details on Onde customer profile concept.

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