Phone number and email are unique customer profile identifiers in Onde platform. Thus, one has to use a unique phone number and email to register a customer's profile. This is in full compliance with client data confidentiality.
If a customer wants to update their profile email or phone number this can be done from their account > tab ”Profile”
A customer can only use a phone number and/or email that are not linked to any other customer profiles
If an email is linked to another profile the customer will get a notification: “Selected email is already linked to another account”.
If the phone number is linked to another profile the notification will say: “Entered phone number is already linked to another account”.
To disable a customer's profile consult the article How to delete a customer's profile.
Consult the article Customer profile logic to get details on Onde customer profile concept.