---
title: "Payments report guide"
description: "payments report, card payment logs, trip payments, payment attempts, customer payments, driver top-up payments, payment status, credit card payments, Apple Pay payments, cash payments, terminal payments, payment history, rejected payments"
url: https://support.onde.app/en/articles/3492889-payments-report-guide
collection: "Reports management"
updated: 2026-08-15
language: en
alternates: [es, ru]
---

# Payments report guide

payments report, card payment logs, trip payments, payment attempts, customer payments, driver top-up payments, payment status, credit card payments, Apple Pay payments, cash payments, terminal payments, payment history, rejected payments

**Payments report keeps logs of the following transactions:**

1\. Card payments for trips (transactions or transaction attempts made by the system at the stage of pre-authorization or at the end of the ride)

2\. Cash, Terminal, [Customer Wallet](https://support.onde.app/en/articles/6254228-customer-wallet.md), Apple Pay payment

3. [Driver balance top-ups](https://support.onde.app/en/articles/6007081-how-to-manage-a-driver-s-balance.md) by card

Let’s go through Payments report notions:

**A. Payment ID**

Unique identification number of the payment (payment attempt) generated by the system

**B. Date**

Date and time of payment (payment attempt). At this very moment, funds are authorized (in case of pre-authorization) or are captured (charged) from the customer's credit card or driver’s credit card when the driver tops up his balance via the app.

**C. Payer type**

Payer type indicates who has actually made a payment. There are two parameters that appear in this column: driver or customer.

**D. Payer ID**

Unique identification number given to the payer.

**E. Payer Name**

Name of the customer or driver who makes the payment.

**F. Payer Phone**

Phone number of the customer or driver who makes the payment.

**G. Payer Email**

Email of the customer or driver who made the payment.

**H. Method**

This column states the payment method used to pay for services. It might be: 1) CREDIT\_CARD, 2) CASH, 3) THIRD\_PARTY, 4) TERMINAL, 5) APPLE\_PAY

**I. Status**

Current status of the payment. Here is the list of payment statuses:

1.  AUTHORIZED (pre-authorization funds have been authorized but have not been released yet/the real payment has not yet happened. It usually happens if the order is not yet started or is being processed)
    
2.  AUTHORIZED\_VOIDED (pre-authorization funds have been authorized and released. It usually happens if the order is cancelled)
    
3.  PAID (actual payment has been taken from credit card)
    
4.  REJECTED ( _a)_ payment has been rejected, and funds have not been taken from a credit/debit card _b)_ partial charge of the pre-authorized sum; the charged sum is shown in J. Amount)
    
5.  REFUNDED (charge and refund transaction at the stage of credit card verification)
    
6.  PROCESSING (the payment is in the process)
    
7.  NO\_FUNDS (the payment has failed due to no funds on the credit/debit card)
    

**J. Amount**

The exact amount of money that has been charged.

**K. Currency**

ISO currency code. It is the code of the currency of My Hub.

**L. IP Address**

The IP address of the payer’s device.

**M. Card**

Last 4 digits of the payer’s credit/debit card. NB: this cell is filled only if the payment method is CREDIT\_CARD.

**N. Reference ID**

Order ID of the order in terms of which transaction or transaction attempt has been made.

Please, consult the posts below for data on other reports available in the system and their management:

[How to manage reports?](https://support.onde.app/en/articles/1047537-how-to-manage-reports.md)

[Orders report guide](https://support.onde.app/en/articles/1047559-orders-report-guide.md)

[Drivers report guide](https://support.onde.app/en/articles/1985315-drivers-report-guide.md)

[Clients report guide](https://support.onde.app/en/articles/1986036-clients-report-guide.md)

[Operators report guide](https://support.onde.app/en/articles/3462224-operators-report-guide.md)

[Drivers transactions report guide](https://support.onde.app/en/articles/6563993-drivers-transactions-report-guide.md)

[Billing history report guide](https://support.onde.app/en/articles/8344439-billing-history-report-guide.md)