---
title: "\"Cancel order\" in Operator app"
description: "cancel order, operator app order cancellation, cancel trip in operator app, cancel customer app order, cancel web app order, cancel operator-created order, order cancellation permissions, cancel ride in progress, operator order management, trip cancellation workflow, dispatch order cancellation, can't cancel order"
url: https://support.onde.app/en/articles/1714685-cancel-order-in-operator-app
collection: "Operator App"
updated: 2026-10-03
language: en
alternates: [es, ru]
---

# "Cancel order" in Operator app

cancel order, operator app order cancellation, cancel trip in operator app, cancel customer app order, cancel web app order, cancel operator-created order, order cancellation permissions, cancel ride in progress, operator order management, trip cancellation workflow, dispatch order cancellation, can't cancel order

Sometimes an operator **needs to cancel a trip from the Operator app**.

**The logic is different depending on the**

-   **order source: Customer app/Web app/Operator app**
    

-   **order state (accepted, on a ride etc).**
    

## How to cancel an order originated in Operator app:

**1.Press "Manage".**

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081649_3708.png)

2\. Press "Cancel order" in the left bottom corner of the Operator app

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081649_6737.png)

## How to cancel an order originated in Customer app/Web app:

**IMPORTANT:**

-   **only full access operator can cancel orders originated in Customer app/Web app**
    
-   **a full access operator can only cancel orders originated in Customer app/Web app if the order status is "On a ride".**
    
-   **the full access operator will only see "Cancel order" button for Customer app/Web app orders once a driver swipes to "Start a ride".**
    

1\. Choose "Assign to me".

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081649_2207.png)

2\. Press "Manage".

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081649_1387.png)

3\. Press "Cancel order" in the left bottom corner of the app

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081649_1410.png)