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Sometimes an operator needs to cancel a trip from the operator app.

The logic is different depending on the order source (passenger app/web desk/operator app) and order state (accepted, on a ride etc).

To cancel an order originated in operator app:

1.Press "Manage".

2. Press "Cancel order" in the left bottom corner of the operator app

To cancel an order originated in passenger app/web desk:

1. Choose "Assign to me".

2. Press "Manage".

3. Press "Cancel order" in the left bottom corner of the app

NOTE:

Operator will only see "Cancel order" button for passenger app/web desk orders once a driver swipes to "Start a ride".

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