"Cancel order" in Operator app

Sometimes an operator needs to cancel a trip from the Operator app.

The logic is different depending on the

• order source: Customer app/Web app/Operator app

• order state (accepted, on a ride etc).

How to cancel an order originated in Operator app:

1.Press "Manage".

2. Press "Cancel order" in the left bottom corner of the Operator app

How to cancel an order originated in Customer app/Web app:

IMPORTANT:

• only full access operator can cancel orders originated in Customer app/Web app

• a full access operator can only cancel orders originated in Customer app/Web app if the order status is "On a ride".

• the full access operator will only see "Cancel order" button for Customer app/Web app orders once a driver swipes to "Start a ride".

1. Choose "Assign to me".

2. Press "Manage".

3. Press "Cancel order" in the left bottom corner of the app