---
title: "Secure connection for custom operator app URL - HTTPS"
description: "custom operator app URL, SSL certificate, HTTPS setup, operator app custom domain, secure operator app connection, CNAME record"
url: https://support.onde.app/en/articles/1363914-secure-connection-for-custom-operator-app-url-https
collection: "Operator App"
updated: 2026-07-31
language: en
alternates: [es, ru]
---

# Secure connection for custom operator app URL - HTTPS

custom operator app URL, SSL certificate, HTTPS setup, operator app custom domain, secure operator app connection, CNAME record

If you are using a custom URL for operator app and you want to setup a secure connection via SSL (HTTPS) here is what you need to do:

1.  Get SSL certificate
    
2.  Setup  [TLS termination proxy](https://en.wikipedia.org/wiki/TLS_termination_proxy).
    

In order to setup TLS termination proxy you will need to edit the configuration file on your proxy webserver.

**Note:** If you created a CNAME record that points to operator.onde.app, you'll need to delete this to host your own SSL certificate.

Here are the instructions to set up your own SSL using Apache and Nginx webservers:

**apache.conf:**

#Step 1: set up normal server with HTTPS [https://letsencrypt.org/](https://letsencrypt.org/)

#Step 2: set up proxy settings as shown below

#Step 3: set custom domain in Intercom Help Center settings

  
        ServerName [your-help-site.custom-domain.com](http://your-help-site.custom-domain.com) # specify your custom domain here  
  
        SSLEngine on  
        SSLProxyVerify none  
        SSLProxyEngine on  
  
        SSLProxyCheckPeerCN off  
        SSLProxyCheckPeerName off  
        SSLProxyCheckPeerExpire off  
  
        SSLCertificateFile /path/to/your/fullchain.pem  
        SSLCertificateKeyFile /path/to/your/privkey.pem  
  
        ProxyPreserveHost On  
        ProxyPass / [https://operator.onde.app/](https://operator.onde.app/)  
        ProxyPassReverse / [https://operator.onde.app/](https://operator.onde.app/)  
  

**nginx.conf:**

#Step 1: set up normal server with HTTPS [https://letsencrypt.org/](https://letsencrypt.org/)

#Step 2: set up proxy settings as shown below

#Step 3: set custom domain in Intercom Help Center settings

location / {  
    proxy\_set\_header Host $host;  
    proxy\_pass [https://operator.onde.app/](https://operator.onde.app/);