---
title: "Recent addresses suggestion in Operator app"
description: "recent addresses suggestion, recent pickup addresses, recent drop-off addresses, operator app address history, customer address history, quick address selection, frequent pickup locations, frequent drop-off locations, address autocomplete, recent addresses in operator app, operator productivity features"
url: https://support.onde.app/en/articles/13486696-recent-addresses-suggestion-in-operator-app
collection: "Operator App"
updated: 2026-06-12
language: en
alternates: [es, ru]
---

# Recent addresses suggestion in Operator app

recent addresses suggestion, recent pickup addresses, recent drop-off addresses, operator app address history, customer address history, quick address selection, frequent pickup locations, frequent drop-off locations, address autocomplete, recent addresses in operator app, operator productivity features

Creating an order from the [Operator app](https://support.onde.app/en/articles/1047550-how-do-i-use-the-operator-app.md) is a meticulous process, requiring Operator time and effort.

Most regular customers have a list of pick-up and drop-off addresses used on a regular basis: home, work, gym, grocery, etc.

To expedite order creation in the Operator app, every “New order” record for a customer pulls a maximum of 5 recent pick-up and drop-off addresses used by the customer in the recent orders.

When an Operator creates a “New order”, adds a customer’s phone number and puts the cursor into the pick-up/drop-off address fields, the drop-down list of the last 5 addresses used by the customer is pulled. If the address the customer needs is on the list, the operator can select it and save a lot of effort to create the order.

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081648_0517.png)

**Tips on recent addresses suggestion:**

-   the addresses are sorted by the date and time of order creation. The addresses used most recently are shown at the top of the list
    
-   the list contains the addresses pulled from both instant and preorders
    
-   only the addresses for the Operator app and Operator API orders are added to the list. The ones a customer enters in the Customer app/web app are not taken into account for recent addresses selection
    
-   if the pick-up address was in the area with [stop-points](https://support.onde.app/en/articles/5161758-custom-operational-area-configuration.md) (points within a working area restraining pick-up to these addresses), the name of the stop point is displayed
    
-   if a business name has been used, it is shown in the address (e.g., Novotel Warszawa Airport)
    
-   duplicating addresses are excluded from the list (e.g., if a customer used the same address for the last 5 orders, it will be considered as 1 recent addresses record). However, if the same address has been used in a different language, for ex. English and Spanish (applicable when operators work with different locales), the addresses in both languages will show on the list
    
-   5 recent addresses are selected from the pull of all created orders (once an order is dispatched). Order status does not matter: cancelled, finished, search expired, etc
    
-   the list of 5 recent drop-off addresses is also pulled for [additional points](https://support.onde.app/en/articles/4358731-multiple-drop-off-in-customer-and-operator-apps.md) (multiple drop-off)
    
-   recent addresses suggestion depends on the [operator type](https://support.onde.app/en/articles/1591616-operator-types.md):
    
    -   for a full access operator the selection of recent customer addresses is based on the orders created by all operators
        
    -   for a limited/public/partner access operator the selection of recent customer addresses is limited to the pull of orders created from own operator account
        

-   if an address is added into the pick-up/drop-off field and then deleted, to pull the list of recent addressed an operator has to once again put a cursor to the address field
    

We hope your operators make the best of using recent addresses suggestion to optimise their work!