---
title: "How to manage Wallet top-up methods for Customer and Driver apps"
description: "How to manage Wallet top-up methods for Customer and Driver apps"
url: https://support.onde.app/en/articles/11551655-how-to-manage-wallet-top-up-methods-for-customer-and-driver-apps
collection: "Customer Wallet"
updated: 2026-08-21
language: en
alternates: [ru, es]
---

# How to manage Wallet top-up methods for Customer and Driver apps

How to manage Wallet top-up methods for Customer and Driver apps

Card scam can be an issue for companies that operate in countries with high fraud risk.

Customers and drivers may use wallet top-up funds for fraud schemes with subsequent chargebacks, obliging the company to pay back to the card owners.

By default once a new **payment gateway, mobile money, Apple pay** record is [added to Merchant and activated for company](https://support.onde.app/en/articles/5591902-how-to-add-a-payment-gateway-video-guide.md) they become available:

1\. as a payment method for orders (for payment gateways, Apple pay)

2\. as a means to top customer/driver wallet up (for mobile money, Apple pay)

To disallow customers or/and drivers to top their Wallets up with any of the added payment methods a company needs to disable the required Wallet top-up methods in Merchant.

A **Brand/Merchant manage**r should access **Merchant > Wallet > find “Top-up methods”** option in the drop-down list for **Customer and Driver Wallets** and manage the methods separately for Customers and Drivers. This means that a Brand/Merchant manager can:

1\. Disable top-up methods for only customers, drivers or both

2\. Disable selected or all top-up methods

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081819_1617.png)

**Let us review the flow to manage the “Top-up methods” for Customer Wallet**

1\. Access **Payment gateways** tab in Merchant and check all the available Payment gateways and payment methods:

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081819_6758.png)

2\. After that access **Wallet > Customers > Top-up methods** to check the available top-up methods. By default they are all enabled.

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081819_5672.png)

Mind that all added **payment gateways** are combined into 1 top-up method **“Credit and debit cards”** and can be disabled in bulk only.

Every **mobile money** and **Apple pay** top-up method is displayed **separately** and have to be disabled individually.

**Top-up coupons method** can be deactivated as well, disallowing customers to use [top-up coupons](https://support.onde.app/en/articles/11105312-how-to-top-up-customer-wallet-with-coupons-video-guide.md) issued by the company for [Customer Wallet](https://support.onde.app/en/articles/6254228-customer-wallet.md) top-up.

3\. To disable any of the top-up methods tap **“Manage”** and switch off the toggle for the top-up methods you do not want your customers to use.

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081819_1653.png)

4\. Tap “Save”, review the pop-up “**These changes will be applied to all the companies in the merchant. Are you sure you want to apply them?”** and confirm your intention by pressing “Apply’.

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081819_2902.png)

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081819_2804.png)

In case all the **top-up methods are disabled for** [**Customer Wallet**](https://support.onde.app/en/articles/6254228-customer-wallet.md) **top-up** a company’s customer will not see a Wallet card with an option to top up.

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081819_5673.png)

In case all the **top-up methods are disabled for Driver Wallet top-up** a company’s driver will see a Wallet card. However, upon an attempt to top up, the following notification is displayed **“At the moment you can only top up your wallet at the office. Please, contact company administrator for more information”**

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081819_2156.png)

**IMPORTANT**

**Even if a company has not activated Customer Wallet, it can still manage Driver Wallet top-up methods in “Wallet” section of their merchant.**

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081819_9532.png)

Consult the post [Customer Wallet](https://support.onde.app/en/articles/6254228-customer-wallet.md) for more details on Wallet and its functionality.

To set Wallet limitation for card top-ups review [Customer Wallet top-up limit](https://support.onde.app/en/articles/6912192-customer-wallet-top-up-limit.md) post.

Check the post [Customer Wallet debt limit](https://support.onde.app/en/articles/9813540-customer-wallet-debt-limit.md) if you want to set customer wallet debt limit.