---
title: "\"Only third-party services\" message in customer app"
description: "only third-party services, third-party services, outside operational area, service outside coverage area, customer traveling outside service area, partner company rides, third-party ride providers, order with third-party service, traveler services, cross-company ride requests, out of service area bookings, service for travelers"
url: https://support.onde.app/en/articles/1047501-only-third-party-services-message-in-customer-app
collection: "Customer App"
updated: 2026-08-12
language: en
alternates: [es, ru]
---

# "Only third-party services" message in customer app

only third-party services, third-party services, outside operational area, service outside coverage area, customer traveling outside service area, partner company rides, third-party ride providers, order with third-party service, traveler services, cross-company ride requests, out of service area bookings, service for travelers

Message “Only third-party services” will appear in the app if a client of yours travels outside operational area of your company and there are other companies working on our platform in this area (article that describes Operational area is [here](https://support.onde.app/en/articles/1047466-what-is-operational-area.md)). Some clients think that this interferes with business, while in reality:

-   your company DOES NOT miss on orders, as your Drivers can not provide service outside of your working radius.
    
-   your customer can get served wherever he/she travels which only enhances positive user experience.
    

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081806_5409.png)

If a customer opens your branded app and makes an order in the operational area of a third-party company, his app screen will show: "Only third-party services. We'll create an order with a third-party service".

![](https://staticfiles.gleap.io/helpcenter/691718d37300b47544342994/20260212081806_4646.png)