Russian version of the article is available here
It is possible to setup the Operator App to automatically create an order and fill in customer's phone number when new customer is calling a VOIP phone system.
To set this up:
Subscribe to "PBX Integration" service
Every operator should set an internal extension:
- Go to settings
- Enter the extension number
3. Copy company unique URL in My Hub/Settings:
4. Setup your VOIP system to call this URL when a customer is calling: https://server.onde.app/api/pbx/[your company id]
Pass these parameters with URL:
CalledExtension - operator extension
- CallerIDNum - customer's phone number
- CallStatus = 'CALLING'
- CallFlow = 'IN'