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PBX integration setup

PBX integration, VoIP integration, Operator app auto fill, caller ID integration, automatic customer identification, phone call booking automation, PBX callback URL, operator extension setup, auto create customer order, customer phone number auto fill, customer name auto fill, webhook callback integration, call center integration, telephony integration with Operator app

It is possible to setup the Operator App to automatically fill in customer's phone number, name and notes when new customer is calling a VOIP phone system.

To set this up:

  1. Subscribe to "PBX Integration" service in My hub > Applications & services tab.

  2. Every operator should set an internal extension:

- Go to settings of your operator profile at operator.onde.app:

- Enter the extension number:

3. Copy company unique URL in My Hub/Settings:

4. Setup your VOIP system to call this URL when a customer is calling.
Pass these parameters with the callback URL:

Pass these parameters with URL:

  • CalledExtension - operator extension

- CallerIDNum - customer's phone number

- CallStatus = 'CALLING'

- CallFlow = 'IN'

Example:

https://server.onde.app/api/pbx/9ae2e04e-8c9b-4925-b0ae-8fc5efd79a1ca?CalledExtension=1&CallerIDNum=+375296267006&CallStatus=CALLING&CallFlow=IN

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