Operators have a great option of setting “Special cost” for rides originated in dispatch panel.
“Special cost” is a great tool to promote your “call-center” service, attract new dispatch panel users and increase your business revenue.
“Special cost” can be set and updated by operator at any stage of the order before a driver swipes to “Start a ride” and the order status changes to “On a Ride”.
There are two types of “Special cost” from dispatch:
a) “FIXED COST”
An operator specifies the exact sum for this or that trip, without setting a limit of km/mi and minutes on the ride. Such cost displays as “Fixed” on dispatch screen and driver app.
All orders of this type will be processed on a fixed fare regardless of time or mileage on the trip.
b) “SPECIAL COST”
An operator sets special cost, plus specifies the exact number of km/mi and minutes included in to this special cost. Thus, he sets a limit for mileage and time included into this cost.
If a trip exceed this limit the calculation will be carried on as per taximiter settings of the service type the order is processed on.
Mind that an operator has a right to overrule the “Fixed cost” value that the system calculates for service types which work on fixed cost tariff.
Operator can set his own “Special cost”, higher or lower than the fixed value advised by the system.
Even if the order on the original fixed cost has been accepted by the driver the operator can update its value and the driver will just see the new “Fixed cost” on his app.